Coaching FAQ - Ketovangelist Coaching

Ketovangelist coaches help clients achieve habit change via coaching. Your keto coach is happy to work with you to best support your goals.

Coaches do not diagnose or treat illnesses, diseases, prescribe medications, give medical advice, or perform functions of a medical professional. Always consult your doctor for medical issues or concerns.

What does a Macros Evaluation include?

Evaluation of your food diary/food logs and suggested changes: Be prepared to send screen shots. Coaches will not log in to your diary accounts or sign up for apps they do not use.
Custom macros: All evaluations are only good as the information you give. Please be prepared to give details such as height, weight, age, and activity levels, as well as any additional information that may be pertinent to your situation.
Limited Email Correspondence: Evaluations are performed via one-to-two emails from your coach. There is a 24 hour response time to all email correspondence. If you have not received a response in 24 hours, please check your SPAM folder first. If your coach's email did not inadvertently go to SPAM, please contact us using the Contact Form.
PLEASE NOTE: This is not a ongoing coaching relationship. Your coach will assign you macros based on the information you give, and make suggestions for changes based on what you are currently eating. The more detailed the information you give, the more in depth an analysis may be. If you have additional needs, please consider one of our other coaching options.

What does Silver 1-on-1 Coaching include?

Up to one hour video chat or phone call once a month.
Evaluation of your food diary/food logs and suggested changes: Be prepared to send screen shots. Coaches will not log in to your diary accounts or sign up for apps they do not use.
Custom macros: All evaluations are only good as the information you give. Please be prepared to give details such as height, weight, age, and activity levels, as well as any additional information that may be pertinent to your situation.
Email coaching between calls. There is a 24 hour response time to all email correspondence. If you have not received a response in 24 hours, please check your SPAM folder first. If your coach's email did not inadvertently go to SPAM, please contact us using the Contact Form.
Membership in the Facebook group Ketovangelist Clients - a secret group exclusively for ongoing and graduated coaching clients.

What does Gold 1-on-1 Coaching include?

Up to one hour video chat or phone call, 2 sessions a month (during a 30 day period).
Evaluation of your food diary/food logs and suggested changes: Be prepared to send screen shots. Coaches will not log in to your diary accounts or sign up for apps they do not use.
Custom macros: All evaluations are only good as the information you give. Please be prepared to give details such as height, weight, age, and activity levels, as well as any additional information that may be pertinent to your situation.
Email coaching between calls. There is a 24 hour response time to all email correspondence. If you have not received a response in 24 hours, please check your SPAM folder first. If your coach's email did not inadvertently go to SPAM, please contact us using the Contact Form.
Membership in the Facebook group Ketovangelist Clients - a secret group exclusively for ongoing and graduated coaching clients.

What does Platinum 1-on-1 Coaching include?

Up to one hour video chat or phone call, once a week. 4 sessions a month (during a 30 day period).
Evaluation of your food diary/food logs and suggested changes: Be prepared to send screen shots. Coaches will not log in to your diary accounts or sign up for apps they do not use.
Custom macros: All evaluations are only good as the information you give. Please be prepared to give details such as height, weight, age, and activity levels, as well as any additional information that may be pertinent to your situation.
Email coaching between calls. There is a 24 hour response time to all email correspondence. If you have not received a response in 24 hours, please check your SPAM folder first. If your coach's email did not inadvertently go to SPAM, please contact us using the Contact Form.
Membership in the Facebook group Ketovangelist Clients - a secret group exclusively for ongoing and graduated coaching clients.

What does One-Time Consultation Coaching include?

Up to a one hour consultation, by appointment.
Evaluation of your food diary/food logs and suggested changes: Be prepared to send screen shots. Coaches will not log in to your diary accounts or sign up for apps they do not use.
Custom macros: All evaluations are only good as the information you give. Please be prepared to give details such as height, weight, age, and activity levels, as well as any additional information that may be pertinent to your situation.
There is a 24 hour response time to all email correspondence. If you have not received a response in 24 hours, please check your SPAM folder first. If your coach's email did not inadvertently go to SPAM, please contact us using the Contact Form.

What do the specialty groups include?

8 weeks of education, support, and daily interaction via secret Facebook group
Topics are specialized by the coaches conducting the group and will include encouragement, personal stories articles, videos, and other education resources
Weekly Discussion topic with journal activities
Weekly Discussion Question
Weekly FB Live session conducted by the coaches - Info and Q & A
NOTE: This is not an ongoing coaching relationship and does not include macros, personalized assessments etc.

NOTE: Fees are not refundable as the program offers limited spaces and committing to a space means someone else can't have it.

When will I hear from my coach?

You will receive an introductory email from your coach, with instructions for your chosen service, within 24 hours of your initial sign up. If you have not received a response in 24 hours, please check your SPAM folder first. If your coach's email did not inadvertently go to SPAM, please contact us using the Contact Form.

How does scheduling work?

Check the calendars on the website to find the coach who is available at times that are convenient to you.
Some coaches may be more flexible with times than others. See the notes above each coach's calendar.
You DO NOT use the calendar to book appointments. Appointments are coordinated directly with your coach.

How long is a coaching session?

1-on-1 session may last up to an hour, once a week.
Full group sessions (of 4 members) may last up to an hour once a week. Smaller groups may have shorter sessions, depending on how many participants are in the group.

What if I miss a session?

For 1-on-1 clients who give 24-hours notice, sessions may be rescheduled/made up.
Missed group sessions may not be made up unless your coach has an open space at another group time. Make sure your schedule is compatible with that of your chosen coach.
For 1-on-1 and group sessions missed, any questions or concerns may be addressed via email.

How does a coaching session work?

1-on-1 and group coaching calls are done through video chat or phone call, depending on your coach. Your coach will email you a call log in shortly before your scheduled time. You can join the call either through your computer or a mobile app.
Make sure that if you are working from a computer that it is enabled with a working microphone.
In group sessions, there will be up to three other clients on the call. Everyone will have individual time to discuss their current situations and voice any questions, concerns, and/or victories.

Will having a coach yield results?

That depends on you. Keep in mind, coaches are to provide support, accountability, encouragement, offer new ideas/tweaks/changes for both food and behaviors. We want to see you reach your goals, but we cannot do the work for you. We need you to be serious and committed to change. This process is all about you. The hard parts are up to you.

What if I have medical concerns?

Your coach is not a medical professional.
Any advice or information presented in coaching sessions, whether through an online meeting or through email, should not be considered medical advice or treatment. Always consult with your primary care physician.
Your coach will promote a true ketogenic way of eating, as advised by the foremost medical and research experts in the field.

What if I change my mind about coaching?

If you change your mind about coaching services, you must log in to your account to cancel, and your service will cease at the end of your current billing cycle. No monies paid will be refunded.

How do I continue or cancel my coaching sessions?

Coaching is set up as a subscription service, and will automatically renew every 30 days until you cancel.
If you need to change the type of coaching or change your payment method, you may do so by logging in to your account. NOTE: If you signed up for coaching prior to January 1, 2018, you must contact your coach to request changes to your account.
Refunds will not be issued if you cancel after your subscription has renewed. To cancel, do so 48 hours or more before your recurring charge occurs. To cancel your subscription you must log in to your account. You cannot cancel the day of your renewal. Your subscription must be cancelled prior to the renewal date.
There are no refunds unless for some reason you have been erroneously charged more than once
There are no refunds for the 8 Week Education and Support specialty groups due to limited spaces. Once a space is reserved it is otherwise unavailable to others. Special consideration will be given if a refund request for a specialty group is requested within 72 hours before the start of the group, allowing an opportunity for your spot to be filled.

What if I want to switch to a different type of coaching? (e.g., begin as email but switch to group)

To change your subscription to a different type of coaching service, you may do so by logging in to your account. NOTE: If you signed up for coaching prior to January 1, 2018, you must contact your coach to request changes to your account.
There is no prorating or switching service mid-subscription. All changes will take place at the beginning of your next billing cycle.

What if my coach quits, is terminated, or is ill and takes a leave of absence after I have signed up?

You will choose another coach to work with. There are no refunds. NOTE: This is a very rare occurrence.

What if I have a medical condition? Which coach would be best for me?

Please use the Contact Form on this website to discuss your situation with the Executive Team. They will be happy to make recommendations.

How does coaching work during holidays?

There will be no face-to-face sessions (no group or 1-on-1) during the week of Thanksgiving and the week of and/or after Christmas. Your coach may be available via email. Your coach will let you know the specifics of their holiday schedule, as is applicable.
Your coach may reschedule sessions that fall during their personal vacation time. You will still receive all the sessions due to you.
Your coach will inform you directly of any alterations in their schedule.

Will my coach provide a meal plan?

Unless you've signed up for coaching that includes meal plans, coaches do not provide meal plans, and will not tell you what to eat or when. Coaches are there to help you learn what well formulated ketogenic meals look like based on the foods you enjoy.
Coaches may provide suggestions regarding simple meals and places to find recipes online.
The Ketovangelist website will offer meal plans for sale a few times a year, so be sure to sign up for email reminders (and receive a free food list in return!) so that you will be notified when the meal plans are released.

Will my coach provide macros?

Your coach will be able to assist in finding the macros suited to your body and goals.
Ketovangelist coaches advocate for macros that are very low carb, moderate protein, and high fat.

Will my coach provide workouts and/or exercise advice?

The coaches may offer suggestions and resources for you to utilize during your workouts, but they are not personal trainers.

Can I purchase a gift certificate?

Yes! We are so excited to add this to our offerings. To purchase, click on the gift card tab and you can purchase a month of one-on-one, group, or email + coaching. After purchasing, make sure you click on the "click to proceed" button so that you can get the unique code for your recipient. To give the gift, you can create a gift certificate or simply email the code/link so that your loved one can redeem it.

How do I redeem a gift certificate?

You should receive a unique code/url from your friend/family. Paste the link into your search bar or enter the code into the code redemption box at the top of the registration page. This code will allow you one month of free coaching. You will be asked to enter credit card information. This will be used in 30 days when your coaching will auto renew. If you don't want more than one month of coaching, please follow the instructions above or from your coach on how to cancel before your renewal.